|Day Presenting:||Sunday 28 October|
|Time:||3.10pm – 3.35pm|
|Presentation Title||Transforming the Customer Experience|
George Bej is a Director of Strativity Group, a global customer experience consultancy that has undertaken a significant volume of work in Australia’s Aged Care Sector and the broader health segment.
George has worked with some of Australia’s leading companies including several leading aged care providers, specializing in the application of customer centricity lenses in order to assist executive management teams enhance customer experience.
Prior to working with Strativity, George occupied a number of senior executive roles and has more than 30 years’ commercial experience across a range of industries and organizations. He has implemented customer focused programs that have led to revenue growth, improved retention and bottom line. George specializes in accelerating business performance, bringing tools and insights that can underpin successful transformation programs. George’s approach draws upon disruption theory, design thinking, entrepreneurialism and innovation and has brought much of this to the fore in his extensive work.