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Julie McStay

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Day Presenting:  Tuesday 30 October
Time: 12:00pm-12:30pm
Session Concurrent C3- Quality and Best Practice
Presentation Title Compliance under the new Single Aged Care Quality Framework- exploring the key legal and regulatory issues
Position Title Director
Company Hynes Legal

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The Single Aged Care Quality Framework brings to the forefront a number of key legal and regulatory issues that are central to the new standards. There is a strong expectation that providers will make changes to their systems, processes and service delivery to ensure they are meeting the new standards and can demonstrate compliance. This process goes well beyond applying a cursory approach to compliance and will involve significant changes for providers and consumers alike.

This presentation will provide an overview of the key legal and regulatory concepts in the new Standards and the changes providers will need to make to embed these requirements into systems, processes and service delivery.

The session will focus on:
1. Consumer risk in choice and decision making;
2. Open disclosure and how to manage associated risks including making an apology;
3. Increased focus on engaging consumers in organizational management issues, including governance and workforce selection and performance;

Exploring these key legal and regulatory issues, this session will also describe recommended changes to systems, policies and procedures and processes to measure performance against the standards.


Julie McStay is a Director and leader of the aged care and retirement living group at Hynes Legal.

Julie is a specialist in the industry and advises a large range of aged care providers and retirement living operators including publically listed groups, private groups and not for profits. Julie has an intimate understanding of the legal issues critical to the aged care and retirement living sector.

Julie was recently selected by her peers for inclusion, for the fifth consecutive year, in the ‘Best Lawyers International list’ as a leading lawyer in Australia in ‘Retirement Villages and Senior Living Law’.

Julie provides advice to operators on acquisitions and sales, major incident management, coronial matters and all regulatory issues. She regularly provides advice to various industry bodies about regulatory matters relevant to both aged care and retirement living.

Julie has a Masters of Law with a major in health law and is also a graduate of the Australian Institute of Company Directors.