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Kim Yabsley

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Day Presenting:  Monday 29 October
Time: 11:00am-11:30am
Session Concurrent A4- Workforce
Presentation Title Excellence in Care- Aligning Culture and Capability for Age Care
Position Title Director
Company Stratcom Pty Ltd

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Significant transformation in the human services sector in recent years has created some unique leadership challenges for the aged care industry. Legislative shifts result in challenging circumstances for many organisations who are grappling with the operational implementation of changes to their people and processes.

The philosophy of consumer directed care will require a reorientation for effective service delivery. New care models will require new skills and new ways of working require new ways of thinking and communicating.

Culture is a strategic enabler for innovation.

Diverse skills-sets and cultural backgrounds represent a foundation problem for multi-disciplinary teams, coupled with regionally dispersed workforces and the challenge of attracting and retaining quality staff, there is a requirement for enhanced leadership competency and innovative thinking within the aged are sector. Many organisations do not have the foundation culture to maintain momentum in the face of such unprecedented transformation.

‘Excellence in Care’ (EIC) is an organisational development model for aged care. Based on the proven ‘Cultures of Excellence’ framework, EIC is a model for culture change and operational planning that considers the unique requirements of the aged care environment at local level, considering the extent to which we can engage, enliven and inspire workforces while deepening our understanding of organisational issues and identifying priority areas for improvement.

Focusing on people, processes and product, Excellence in Care is an integrated approach to enhancing outcomes at facility level through engagement and operational alignment, resulting in service delivery that aligns with the philosophy of consumer directed care and the Australian Aged Care Leadership Capability Framework.

Using a real-world case study from the aged care sector, we will:

1. Demonstrate how our unique approach enables a snapshot view of culture, while creating a powerful engagement opportunity and up-skilling your workforce for the future.

2. Demonstrate the link between culture and capability by using a genuine current and future state analysis that takes a balanced view of engagement and operations as key enablers to delivering excellence in care.

3. Show you how the application of diagnostic tools enable the rapid prioritisation of potential actions, creating a simplified pathway for engagement and operational innovation that results in subtle yet effective shifts in the way we deliver care, build brand and lead through times of great change.

4. Step you through our proven 10 step plan for developing culture by addressing foundation skills for individuals and how this contributes to organisational outcomes.


As a leading consultant in the field of organisational development, Kim has helped many organisations ‘future proof’ themselves through the development and implementation of strategic frameworks to lead change and develop resilient workforces.

With significant experience in various communications, organisational development and strategy roles across the public and private sectors, Kim is an international speaker, author and expert in developing emotional intelligence that has practical application within organisations.

Having authored two books on developing cultures of excellence, Kim has a unique skill for synthesising people and organisational issues to create integrated solutions and simplified pathways, enabling organisations to move through complex change, ensuring successful implementation and uptake of new systems, processes and policies and ways of thinking.

Kim is a highly competent facilitator who speaks with authority and creates the opportunity for audiences to listen for what is possible for themselves and their teams in the process of organisational development.