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Martin Warner

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Day Presenting:  Monday 29 October
Time: 12:00pm-12:30pm
Session Concurrent A3 – Consumer Directed Care
Presentation Title Relationship based Home Care- A sustainable solution
Position Title Director
Company Home Instead

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Consumer Directed Care (CDC) is bringing about fundamental reform to the way recipients of government funded aged care services are perceived by their providers.
CDC means the care recipient and their carer have more choice and control over what services are delivered and where and when they are delivered.
This is a great start to reforming aged care in Australia and quite rightly places the care recipient into an equal partnership with their provider.

In the home care space, we believe there is more that can be achieved by moving beyond a partnership model of care and into a relationship-based home care model. This is a model of care which recognises that the care recipient is at the centre of any business model and is connected to the provider through the relationships with the providers team. At the heart of the relationship-based home care model is the philosophy ‘relationship first – task second’. And this is because, continuity of care is a major challenge for older adults and their families. It is emotionally draining and disorienting to constantly have a new person in your home who doesn’t know you and doesn’t know your needs, your likes and dislikes, or your daily routine.

Relationship-based home creates a clear structure that moves beyond a ‘compliance’ or ‘tick-box’ approach to a more holistic, person-centred perspective and offers a solution that improves outcomes for care recipients, reduces the burden on families and creates fulfilling jobs for care teams.

It responds to innate needs through a more sustainable, respectful, engaging model of care for care recipients, ultimately enhancing their emotional wellbeing through greater trust and comfort in receiving care… “people want a life, not a service.”

Martin Warner will discuss the key concepts of relationship-based care, and how Home Instead applies them to
• enhance the lives of its clients and their families,
• create meaningful caregiving roles for its employees
• support their organisation’s mission, behaviours and culture


Home Instead Senior Care is a global network of high quality providers of in-home care, dedicated to enhancing the lives of seniors and their families with personalised care, companionship and support.

Together with his wife Sarah, Martin founded Home Instead Senior Care in Australia in 2005 with an unwavering commitment to running a professional business while still demonstrating values of compassion, understanding and trust on a daily basis.

Today Home Instead Senior Care has a national network of 28 locally owned and operated offices in communities across Australia.

Martin has been a strong proponent in lobbying for policy change and bringing about consumer directed care an international perspective on the future sustainability of home care and the importance of evolving from consumer-directed to a relationship-based model of care delivery.