|Day Presenting:||Tuesday 30 October|
|Session||Plenary Session 4|
|Presentation Title||Transforming Quality Care Panel|
|Company||Aged Care Complaints Comissioner|
Rae Lamb has extensive experience in complaints handling and resolution in the health and aged care regulatory environment. She assumed responsibility for complaints about all Australian Government funded aged care on 1 January 2016 when she became the Aged Care Complaints Commissioner and has been reappointed for a second term to January 2020. Prior to this role, she was the Australian Aged Care Commissioner from January 2011. Ms Lamb was also previously New Zealand’s Deputy Health and Disability Commissioner, responsible for the resolution of complaints about health, disability and aged care providers and services. In 2001-2002 she was a Harkness Fellow at the Institute for Healthcare Improvement and the Harvard School of Public Health in Boston. Her research findings into how United States hospitals tell patients about errors has been published and is still widely quoted today.
Ms Lamb was also an award winning journalist for 27 years. She has worked in print, public television and radio and was the specialist health correspondent for Radio New Zealand.