Dr Catherine Joyce

Dr Catherine Joyce is Research and Innovation Manager at Benetas. She has almost 20 years’ experience as a health services researcher, and holds the position of Adjunct Associate Professor at the Monash University School of Public Health and Preventive Medicine.

Dr Catherine will present with Paula Trood, Evaluating a new residential model of care.

A ‘model of care’ is a complex set of conceptual and/or pragmatic elements, which provides a framework for providing a particular type of health or care service. New models of care commonly emerge from practice, in response to identified service gaps and a desire for quality improvement. Their complex nature and emergent development can make them difficult to define, and hence to evaluate. This presentation describes the evaluation framework that has been developed for Benetas’ new residential model of care. The model is based on three principles: A home first (home-like living environment); People Who Care (holistic approach, continuity of staff); and Complete Integration (of service, system and process elements). The presentation describes the program logic model which articulates the model of care’s key elements and expected outcomes. It also describes the evaluation approach, including evaluation of how the model is being implemented in practice, and the outcomes being achieved.

Monday Concurrent B1: Gearing for More Complex Care, 2.30pm-3.00pm

Dr Catherine will present with Ljubica Petrov, Time for a new response to  cultural and linguistic diversity.

Niche aged care providers specialising in services for a specific ethnic or language group can no longer be seen as a sufficient response to people from culturally and linguistically diverse backgrounds. More than 30,000 people living in aged care facilities across Australia – almost one in five residents – were born in non-English speaking countries. As this number grows, so does the geographic spread. For example, in Melbourne 90% of residential facilities have at least one resident who prefers to speak a language other than English. At the same time, there are only 3 facilities where all the residents speak the same language other than English. Current and future aged care policies and reforms need to acknowledge and respond to the changing rules of the game.  Sector-wide responses to inclusive practice, particularly in relation to language services and staff development, has to be a priority.

Tuesday Concurrent Session C3: Bringing a New Focus, 12.00pm-12.30pm