Helen’s background includes being CEO and COO of 2 of Australia’s largest labour hire firms in health She has worked as an Executive in 2 of Victoria’s largest health services. Helen is Managing Director of Newly that operates in the aged care and disability sector recruiting high quality carer staff.
Helen will present Workforce or Workfarce – Competitive advantage through human capital management.
Where staff and frontline workforce intersect with clients is going to be the new frontline in the war for clients, for talent and ultimately for survival.After recruiting over 12,000 carers in the last 2 years, we have some great data to share about what might be the difference between survival and flourishing. Far from being a commodity, carers will be the arbiters of all things quality and will determine your customer engagement. Come and learn from 2 years worth of data about what the opportunities are in human capital management. The session promises to call it how we see it after providing services to the aged care industry in that time, the lessons to be learned, and the opportunities we see available to the industry to gain leverage in their markets.
Monday Concurrent Session A3: Core to Game Plan – People are Key, 12.00pm-12.30pm