Tracy Aylen

Tracy is a Senior Clinical Nurse Advisor, focusing on diabetes, and chronic and complex care management, in home based and residential care. Her specific interests are in clinical management and support for older people living with diabetes, health literacy and translation of research into clinical practice. Tracy is based in Melbourne however her role provides leadership to clinical nursing, education and learning, research, clinical quality and risk, service performance and care standards across the Bolton Clarke group. She has published in the areas of health literacy, diabetes support programs and is currently undertaking further research. Tracy has served on the national boards of the Australian Diabetes Educators Association and Diabetes Australia, as well as numerous committees and working groups.  She holds a post-registration Bachelor degree in Nursing, graduate certificates in diabetes self-management education and in health services management, and is currently studying for her Master of Health Service Management.

Tracy will be presenting Changing Times: New Methods for Aged Health Service Delivery

Bolton Clarke is a large, Australia wide, multi-sectorial health care and supported living provider. The organisation employs over 6200 staff to deliver high quality, evidence-based healthcare to consumers through ‘at home’ support, retirement living and residential aged care services. Innovative practices are essential to support access to expert nurses and information, which can be challenging. Utilisation of information and communication technology is a pivotal driver for bridging the gap in service delivery. We have addressed this challenge via several platforms:

  • Tele-consultation. Consultation through tele-conferencing which provides timely access to specialist nurses for consumers.
  • Triage framework. A tool to provide guidance on referral priority based on consumer clinical need.
  • Clinical Information Hub. One stop shop, online platform to access up to date, evidence-based, clinical information which is moderated and managed by subject matter experts.
  • The efficiencies and effectiveness of each platform will be discussed within the community nursing context.

Monday Concurrent B1: Gearing for More Complex Care: 14:00-14:30