Nick Ryan 

Nick Ryan has extensive experience in public administration specialising in central agency functions, human services and stakeholder engagement. He was a senior executive in the Queensland Government from 1998 to 2010. From 2010 to 2013 he was CEO of Leading Age Services Australia – Queensland. Nick has also worked as a secondary and tertiary educator. Nick Ryan has significant corporate governance experience in government, education, NFP and church sectors. He is also a Fellow of the Australian Institute of Company Directors. Nick holds a Bachelor of Theology (MCD), a Graduate Diploma in Education (UC) and Graduate Diploma in Corporate Governance and Strategy (AICD).

Nick will be presenting Changing the way the Quality Agency captures and shares the consumer experience of care and services.

The Quality Agency is building on the Let’s talk about quality conversation to develop a new consumer interview in partnership with Latrobe University’s Australian Institute for Primary Care and Ageing. The interview tool will enable better capture and report on the consumer experience of aged care in Australia.

We are also enhancing our regulatory intelligence and risk based approaches through introduction of a computer assisted audit tool (CAAT) – a tablet-based system for the recording of information from staff, care recipients and family members in residential aged care. This system enables the capacity of a risk based approach for regulatory interventions because it is capturing a much richer data set of observations and considerations of the quality assessment team during audits.

Monday Concurrent A1 Legal and Regulatory- Changing Rules 11:00-11:30