Paul Johnson’s career in the ageing industry has spanned two states, over two decades and across the spectra of service provider, industry advocate and government bureaucrat. Paul is passionate about exceptional customer service, enjoying life and has to start each day with a barista-made coffee.
Paul will be co-presenting with Kate Newton Playing to Win Together – Increasing the Odds!
The “whole is greater than the sum of the parts” flies in the face of traditional single service provider program design. In an increasingly competitive game field of government subsidised services, BallyCara embraces the belief that by bringing individual organisations with their networks, links and relationships together as a `super provider` achieves client outcomes that would be harder to deliver in isolation. Our STRC consortium coaching model provides operational clinical expertise, care delivery and assistive technology across 3 service delivery partners enabled by a shared technology platform. In this session we will outline our collaborative approach to utilising lead coaches, experiential learnings and meaning-centred goal setting for client outcomes. By engaging with our partners we are delivering more integrated healthcare with our “achievers” (clients) benefiting from a more cohesive network with an increased variety of service offerings.
It’s quarter time and let’s review the game plan with our coaches.
Tuesday Concurrent C2: Innovations in Models 11:00-11:30