Topic: Create a culture to retain high performing staff: An Emotional Intelligence approach

Day: Wednesday 14 October 2020

Time: 1:50pm – 2:10pm AEDT


Experts acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. Unlike IQ, EQ can be dramatically improved. Experts acknowledge that emotional intelligence (EI) is perhaps the most crucial determinant of success in the workplace. Unlike IQ, EQ can be dramatically improved. A workplace where leaders understand and model EQ creates a workplace where employees are engaged, happy, get on well, feel valued, and performance and  productivity sky rockets. Evidence shows that emotions drive behaviours, and those behaviours drive performance. 

An Emotionally Intelligent workplace creates:

• A culture where every team member thrives and high value staff want to stay

• Connection and communication with staff that sustains them (and you) through constant change 

• An environment where the wellbeing of staff is consistently nurtured, particularly during stressful (COVID-19) times

Our pressured work environments force us to be human doings instead of human beings. We are required to be task oriented, think on our feet, spin on a five cent piece and all the while be rational and strategic. If we were robots this would be easy. But we are human beings and every day we come to work carrying our emotions on our sleeve or sometimes, hidden far from view.

In this presentation you will see examples of emotional intelligence in action, and how the capacity of awareness, and managing our own emotions can have an immediate impact on relationships with team members. There are four competencies and two key domains of Emotional Intelligence:

Domain one: SELF

i) Self-awareness –  is your ability to recognise your own emotions and the impact this has on yourself and others

ii) Self-management – is the ability to acknowledge then control your emotions. This impacts your behaviour and ability to adapt to changing circumstances

 Domain two: OTHERS

iii) Social awareness – is the ability to sense, understand and react to the emotions of others and feel comfortable in doing so

iv) Relationship management – is the ability to inspire, influence and connect to others, to manage conflict effectively and inspire teamwork

You will be given practical tips on how to improve emotional intelligence, which leads to improved leadership capability and effectiveness. Applying the tips will see improved wellbeing and happiness of every team member, increased performance, reduced staff turnover, absenteeism and increased presenteeism. Your team will respond with enthusiasm and respect. EQ creates great leaders, and creates a culture where your high value team members to want to stay and thrive.ut.


Arlene Hunt is a leadership and mindset coach. Her curiosity into human behaviour led her to study psychology and mental health, and her 30 years’ work experience spans law, adult education and management of people across various not for profit and private organisations.

An unapologetic optimist, Arlene believes the workplace can be a source of potential, motivation and satisfaction for every employee. Truly effective communication skills and harmonious relationships at work can make all the difference for so many of us.

Through her workshops and coaching, Arlene enables individuals to strive for their full potential and be part of a thriving team.

Arlene’s specialist hot topics center around creating a healthy team where feelings matter, how to have difficult conversations at work, keeping safe boundaries, beliefs, habits & comfort zones, dealing with change, wellness, and EQ.