Topic: Extra Services, Additional Services, Prescribed Services – Unscrambling And Reconstructing Care Services For Approved Providers

Day: Tuesday 13 October 2020

Time: 1:50pm-2:10pm AESDT

Abstract:

This topic will address and explain the differences between Extra Services, Additional Services and Prescribed Services and how organisations may adapt and vary the mix between the 3 services to achieve better outcomes in terms of delivering services and delivering a return to the business.This topic will address and explain the differences between Extra Services, Additional Services and Prescribed Services and how organisations may adapt and vary the mix between the 3 services to achieve better outcomes in terms of delivering services and delivering a return to the business.
In the pursuit of extra revenue from the delivery of services, providers in the pursuit of meeting the demands of consumer directed care and consumer choice, sometimes fall into problems through not properly differentiating between the types of services they wish to provide or are providing and what they can charge for those services.  The most recent ACFA report of June 2020 has identified an increasing use of Additional Services by providers at the same time as seeing a fall in Extra Services and a move to alternative care delivery models.
This presentation will discuss:• the legal basis of each of these types of services, • what charges can be raised in relation to each of the services,• address the conflict between consumer choice and the ability or inability of a provider to meet that choice option;• the consequences, defences and responses to meeting the consumer choice issues; • the Commission’s views and response to the various types and • the role of the Australian Consumer Law and principles of representations made in relation to services being delivered.
The topic will cover reported cases such as the Regis Case dealing with the issues of additional services and other emerging cases.  The presentation will seek to provide practical examples and approaches on developing a service offering that fits the provider’s business.

Biography:

Arthur Koumoukelis is a partner at Thomson Geer, specialising in the aged care, retirement and seniors living communities. Adviser to the sector since 1995, Arthur has been consistently awarded Best Lawyer since 2011. Advising on all aspects of corporate structures, governance, operations and development, and appearing in major courts and Tribunals on decisions affecting the industry, Arthur has developed both expertise and industry experience. He has been principal adviser on major landmark developments including Mark Moran Vaucluse and Watermark at Harbord Diggers. He has developed financial products for the industry and has advised parties in Malaysia and Singapore in investing in these communities. Arthur has applied his industry, legal and business acumen to act as a director for a number of charities. He currently sits on the board of The Vasey Housing Association and is a member of a number of Finance Audit and Risk Committees in the industry.