Topic: Residential aged care providers navigating the National Disability Insurance Scheme

Day: Tuesday 13 October 2020

Time: 1:50pm-2:10pm AESDT


The National Disability Insurance Agency (NDIA) is an independent statutory agency, whose role is to implement the National Disability Insurance Scheme (NDIS). As a national approach based on insurance principles, the NDIS provides individualised support and services for people with a significant and permanent disability, their families and carers to achieve their goals and aspirations. Most people receiving care in residential aged care facilities are older Australian’s. However, sometimes a person younger than 65 years may receive care in a residential aged care facility. In transitioning eligible younger aged care residents to the NDIS, the interface between the NDIS and aged care has experienced several teething problems and challenges. Navigating the regulatory interface between the Aged Care Act 1997 (Cth) and the National Disability Insurance Scheme Act 2003 is complex with aged care providers feeling overwhelmed. Operationally, the two separate legislative regimes interweave when a Commonwealth registered aged care provider is providing supports and services to a recipient who is also NDIS participants. This paper provides residential aged care providers with a roadmap to successfully navigate the NDIS supporting residents to become participants and participants who are already NDIS participants support them achieve their goals and aspirations whilst working in partnership. It takes a community, commitment and collaboration for a NDIS participant who is a resident of an aged care facility achieve their goals and aspirations.


Joining Anchor Excellence, Britt O’Keefe has driven the expansion of bespoke services to support aged care Boards, Executives and Managers navigate the regulatory and operational interface between the Aged Care Act and the National Disability Insurance Scheme Act 2003. She has a deep understanding and unparalleled experience in developing and implementing strategies, policies and work practices for sectors experiencing significant reforms.

 Britt has held a number of senior executive roles in the public and private sector’s of aged care, health and disability with a focus on leading the translation of public policy into actions and advice that delivers meaningful service delivery outcomes.

Whilst employed with the National Disability Insurance Scheme (NDIS) as a senior executive, she was largely responsible for driving the transition younger people in residential aged care to the NDIS reduce as well as setting a new policy agenda based on the approach to service delivery.

She also has a passion for the investment of professional development opportunities targeting aged care’s personal care workforce and is completing a PhD testing the relationship between employee resilience levels and the link to absenteeism, burnout, turnover, work-related injury and illnesses.