Call for Abstracts

We invite you to join us at LASA National Congress 2021! After a hiatus due to COVID-19, we are excited to announce that LASA’s National Congress is back in 2021. We will be returning to Adelaide to host the largest Age Services Industry Event in Australia on the 15-17 November. We are now inviting submissions in our Call for Abstracts for the LASA National Congress 2021 speaking program. Ten Abstract categories have been developed encompassing the most pertinent issues for our industry. These sub-themes will assist the organising committee to shape a well-rounded, topical and innovative program. 

Congress Theme 

It’s Up To Us. Each one of us must own our part in the transformation of the age services industry, and put into effect the change we want to see. It’s up to us to enable consumers, deliver quality care, provide transparency, build trust, improve governance, attract qualified workers, lift standards, innovate, and secure our livelihoods. We are not just service providers, regulators, government officials, managers, staff members, product suppliers or developers – we are visionaries, innovators, reformers, pioneers and change-makers.

The time is now, to make a difference and build our legacy. Underpinned by a world class, three-day program of learning and networking, LASA National Congress will offer global perspectives, best-practice keynotes, and interactive, thought-provoking discussions, designed to empower our industry to actively embrace future opportunities and become the change we want to see.


    Please find below the Ten Abstract Categories for 2021. Abstract submissions should explore best practices, challenge our thinking and provide new age concepts to enhance the way we deliver care to older Australians. We want to stimulate good practice across the sector and enable development, opportunities and experiences to be shared amongst our community – it’s up to us.


    We are seeking abstracts that offer new age solutions to these issues. Abstracts could cover any of the following: workforce benchmarking; leadership and mentoring; solutions for underemployment; professional development and training; upskilling for home carers; competency skills and character assessment; retaining workforce talent and corporate knowledge; cross-cultural support; building employers of choice; promoting age services to job seekers and job starters; navigating the skills gap in a post-COVID immigration context; team building and resilience training.

    Funding and Finance 

    We are seeking abstracts that dissect and inform in relation to funding and finance, and abstracts that offer innovative solutions to providers struggling financially. These might include: AN-ACC; entitlement funding; new funding models; role of superannuation, assets and properties as funding tools; financial viability; cash-flow struggles and solutions.

    Technology & Data 

    We are seeking abstracts related to technology and data in aged care, which may include: supporting consumers; supporting decision-making; workforce training; interoperability; turning data into useful information; technology-related efficiencies; workforce mobility; integration with health professionals; My Health Record; Telehealth; organisational change (through adoption of technology).

    Consumer Centricity

    We are seeking abstracts on any of the following: consumer perceptions about quality; care finding; driving cultural change; cultural diversity; dignity of risk; access to information; supporting choice; determining consent; digital health records; self-managed care; aged care and disability support services; supporting CALD communities; supporting LGBQTI communities; staff training; consumer empowerment; innovations in person-centred care. 


    We are seeking abstracts on any of the following: corporate governance; clinical governance; data governance; systems governance; governance of sub-contractors; guidelines for attesting the provider can deliver safe and high-quality care.

    Quality and Continuous Improvement 

    We are seeking abstracts that support this transformation, which might include: supporting consumer voice and choice (e.g. star rating system, customer reviews, transparency); quality indicators; systems and processes for consumer complaints and win-win outcomes; measuring performance for continuous improvement; Serious Incident Reporting Scheme; leadership training.

    Market Trends and Sustainability

    We are seeking abstracts in relation to investment trends, market consolidation, mergers and acquisitions, buyer preferences, new-to-market developments, and ways of re-energising the industry

    Program Design

    We are seeking abstracts that discuss new models of care (imagined or applied); best-practice care models; best-practice accommodation settings (in particular, small scale residential living and purpose-built dementia communities); unification of home care; creating markets of care; designing with consumers; program design in rural and regional communities; re-use of aged building stock (such as former government or office buildings); best-practice palliative care models; innovations in the built environment; supporting complex care in the home; best-practice models for working with allied health; models of care for single assessments; and the legacy of COVID-19 as an enabler for change.

    Community Attitude and Trust

    We are seeking abstracts that cover the following topics: marketing and communication through crisis; change management; effective handling of consumer complaints and feedback; building trust; intergenerational initiatives; combatting ageism.

    Royal Commission Responses

    We are seeking abstracts related to the above themes. We are also looking for presentations
    that will inspire delegates to own their part in the transformation of the industry, and put into effect the changes they want to see.

    Abstract Terms and Conditions:

    All abstracts must be submitted by 9 July 2021. Submissions received after this date will not be considered. LASA Events must be notified in writing of any additional or co-presenters by 9 July 2021. Registration is a condition of accepting the offer to present at the Congress. All presenters must register and pay by 24 September 2021 to obtain the discounted Abstract Speaker Registration rate of $990.00 including GST. Presenters are responsible for their own accommodation expenses and travel to and from LASA National Congress in Adelaide. By submitting an abstract, the author transfers copyright ownership to the Congress Organisers for potential publication in Fusion magazine and on the Congress website. All abstracts must be submitted electronically via the online submission process. Emailed submissions will not be accepted. In the event that the Congress is cancelled due to COVID-19 restrictions, LASA will revert to a virtual conference delivery model via our interactive online conference platform. We will be continuously monitoring the situation and all attendees will be notified and provided further information if this occurs.