Benetas’ new residential model of care is based on three principles: A home first (home-like living environment); People Who Care (continuity of staff, holistic approach); and Complete Integration (of service, system and process elements). The model is being progressively implemented through Benetas’ purpose-built facilities across Melbourne and Victoria.
This presentation describes the first results from the outcome evaluation of the model. This evaluation aimed to investigate resident outcomes associated with the new model of care across three domains: quality of care; quality of life, and health and functioning. The evaluation also explored outcomes for staff, as a key enabler of resident outcomes.
The presentation describes how the outcome evaluation was undertaken and the results. The data sources, data collection methods and data analysis approaches will be presented. A comparative design was used, with data collected from multiple Benetas sites, including sites where the new model of care is being implemented, as well as comparison sites which operate on a traditional model of care. Data collection included:
• Resident survey
• On-site observations
• Review of resident records
• Staff survey
The results from the evaluation will be outlined,with respect to resident quality of care, resident quality of life, and resident health and functioning. The implications for the continued implementation and evolution of the model, and for residential aged care more broadly, will be described.
The presentation will be of benefit to organisations who are interested in understanding how to evaluate a complex model of care, and/or who are interested in new, best practice approaches to residential aged care.

Catherine Joyce hi-res

Day 2, 11:30am – 12:00pm – Outcomes for residents in a new residential model of care.

Dr Catherine Joyce is Research and Innovation Manager at Benetas, and holds the position of Adjunct Associate Professor at the Monash University School of Public Health and Preventive Medicine.
She has 20 years’ experience as a health services researcher, with a particular focus on the exchange between research and policy and practice.
She has undertaken research and published in a range of areas including aged care services, client and consumer perspectives, primary health care, and the health workforce.