DR CATHERINE JOYCE, General Manager, Quality, Outcomes and Research , BENETAS


The purpose of the paper is to describe Benetas’ strategic approach to developing, implementing and evaluating best practice approaches to aged care services.
There are three key elements to Benetas’ approach:

  1. Be clear about the outcomes and the vision
  2. Provide a road map which details how to get there
  3. Be rigorous in your evaluation

Being clear about the “what” and the “why” is critical to a proactive approach rather than a reactive one which is only focused on minimum standards. Benetas’ vision, as outlined in the Benetas Next Generation Strategy 2025, will be presented. Key elements of the Strategy will be described. Providing a clear “road map” which shows the way to progress towards the big picture vision is also vital. Examples of work under the Next Generation Strategy will be described to illustrate how Benetas is working towards its vision. One example is the Best Life model of care in residential services The key principles of the model will be outlined, and the implementation of the model described. Other examples, including work in progress in relation to quality of life outcomes, customer experience, and employee experience will be described. A commitment to rigorous evaluation of strategic initiatives is the final element which ensures a robust approach to best practice service delivery.  The evaluation framework for the Best Life model of care will be described as an example of this commitment.

Catherine Joyce hi-res

Day 2, 11:30am – 12:00pm – Best practice approaches to the delivery of aged care

Dr Catherine Joyce is General Manager, Quality, Outcomes and Research at Benetas, and holds the position of Adjunct Associate Professor at the Monash University School of Public Health and Preventive Medicine.She has 20 years’ experience as a health services researcher, with a particular focus on the exchange between research and policy and practice