Learnings & Implementations from Abroad 

Day 3, 11:30am – 12:30pm – Learnings & Implementations from Abroad 

Facilitator: Judy Martin, SAGE

Judy is well known in the international aged care/seniors living industry, especially for her role initiating and managing SAGE.
SAGE is the well-respected International study tour program which Judy has managed for 12 years taking her to over fifteen countries studying the global aged care sector. She is very proud of her initiative joining rural and remote aged care organisations in rural Africa with organisations in Australia.
Commencing as a Registered Nurse, Judy’s career spans over thirty years and includes rural, state, national and international work in aged care, seniors living and health. Following further qualification in management, leadership and psychology, her experience includes roles with local and state government, and both private and non-profit sectors.
Apart from her clinical experience, her core areas of expertise are stakeholder management, public relations and business development, including liaison with international government departments, Australian Government overseas trade o!ces, media, national and international peak industry associations, and community and key stakeholders.
As well as her time living overseas, Judy spent many years working in remote areas of the Northern
Territory and Northern Queensland, and has great appreciation of—and experience in—the delivery of health and aged care services to Indigenous Australians.
Judy has held the role of Business Development Manager, International, and National Corporate Relations Manager for one of Australia’s peak industry associations. She has been a Director of Nursing for a large aged care provider, managed a multimillion-dollar Government health project, and been a National Aged Care Training Manager. She was previously a board member of a large community service provider and currently serves as a board director of CommonAge, the newly established Commonwealth Association of Age and Board Director of Global Ageing Network

Sharyn McIlwain, VIC/TAS State Manager, LASA


Sharyn has worked in aged care for more than 20 years, including 10 years as Operations Manager for a small private operator. In this role, Sharyn was responsible for 140 residential aged care beds across two sites, one metropolitan and one rural.
Sharyn’s role spanned everything from human resources and budgeting, to ACFI funding and the Aged Care Act, and compliance with the Australian Aged Care Quality Agency. The experience in this position this has given Sharyn great insight and understanding of balancing the day-to-day aspects of managing a facility at the coal face.

Helen Emmerson, CEO, Southern Cross Care

Helen Emmerson

Helen Emmerson is the CEO of Southern Cross Care (NSW & ACT).  Helen is a Registered Nurse who has worked in a variety of community and residential based services in both Australia and the UK for the past 20 years.  Helen has experience across a broad spectrum of health services including, aged and community care, mental health services, disability services and a military charity. Helen is particularly passionate about changing the narrative of how we view ageing and end of life care, making ageing everyone’s business.

Danny Hammon, General Manager New Business and Client Relations, Woollam Constructions

Danny Hammon

Danny has an extensive knowledge of the construction industry with 10+ years across site roles, estimating, Contracts Administration, Project Management, Senior Management and Seniors Living Development.
Prior to his work in the construction industry, Danny spent 10 years working in the Hospitality Industry nationally and internationally holding various roles in operations and management.
For the past 5 years Danny has been responsible for driving the seniors living and aged care portfolio at Woollam, to which over $500m of work has been delivered in this time.
Danny is passionate about collaborative client & stakeholder engagement to achieve best for project outcomes including productivity, innovation, buildability,, risk management and cost efficiency.

Alison Moss,

Alison Moss

Alison Moss has had a successful and extensive career within the aged care industry. She has been in her current role of Chief Executive Officer since 2003 and has led the organisation through massive transformational change, as well as managed large capital projects.
She describes herself as a strong values based leader with a vision to transform the aged care sector through a focus on great relationships, customer centricity, positive culture and innovation. With the aged care sector experiencing unprecedented change and increased scrutiny on quality of life, Alison’s attributes as being a problem solver, coupled with the strategic vision of Benevolent Living will enable the community to identify new opportunities and continue to provide the best care to all residents.
Alison has an Advance Diploma of Management (Adv Dipl Mgmt), is an Accredited Prosci Change Manager (2017), holds a Fellowship of the Institute of Managers and Leaders (FIML) and is a Graduate of the Australian Institute of Directors (GAICD). She has also been an active member and held committee positions in the CQ Regional Leading Aged Services Queensland membership group and has served as a Director on the AnglicareCQ board for three years (2015 to 2018).

Jackie Howard,
Masonic Care Tasmania


Having been embedded in Human Services for over 30 years Jackie has been described as a high calibre, energetic and inquisitive leader with deep experience and knowledge of aged care services, disability services (NDIS) and health services, having worked in large complex multifaceted organisations, spanning a range of services and countries including:
• Anglicare
• Supported Community Accommodation Services Public Corporation (Disability Services)
• SA Health
• Guys and St Thomas’ NHS Trust UK (Based in Germany)
With extensive commercial and customer experience Jackie has turned around a number of under performing organisations. She is able to quickly identify and address matters of complexity and is energised by problem solving and bringing things back to life, always driven by getting the best outcomes for clients and ensuring sustainable change.
Jackie has a wealth of experience in managing uncertainty drawing on her resilience, agility and optimism, at the same time building trusting relationships to develop sustainable and viable partnerships to deliver mutually beneficial outcomes.
Having successfully developed and implemented organisational strategies Jackie works to align people, culture, systems and process to best position organisations to achieve their strategic intent. Her ability to translate strategy to tangible goals for her people to achieve contributes to successful implementation and execution.
With extensive governance, clinical quality and compliance management experience Jackie has a strong people centric focus and has successfully guided many organisations through building and implementing quality system and processes delivering positive outcomes in regulatory requirements. 
Jackie has a passion for identifying and developing the potential in others and advocating for those whose voice is often not heard.
Jackie holds an MBA and is a GAICD.