MICHELLE Black, Founding Director, eLEGROW PTY LTD

Day 2, 12:00pm – 12:30pm – Combatting Compassion Fatigue: The Care Professional’s Resilience Program.

The phenomenon of Compassion Fatigue (CF) also known as Secondary Traumatic Stress (STS), is presented from the empirical research relating to CF among Care Professionals. The research uncovered, the symptoms, prevalence, risk factors and best practice interventions identified to alleviate individual experiences and symptoms of CF. Populations explored include; nursing, counselling, social work, hospice care, residential care, mental health and military health care professionals. The research and best practice interventions, informed the development of a combined intervention program to risk manage and alleviate experiences of CF among care professional’s. An inderpendent pilot study of the program facilitated using the Eagala Model revealed through the analysis of the variance between the pre and post tests, that ProQOL scores for Compassion Fatigue and Burnout decreased whilst Compassion Satisfaction scores increased in addition to statistically significant improvement in overall emotional intelligence (p>0.05) and statistically significant improvements (p>0.05) in the emotional intelligence factors of emotion self-management, emotional expression, emotion self-control and emotion awareness of others. Understanding the increasing demands, high staff turnover and limited capacity to release care professionals from their workplace for professional development, the program is presented in a new interactive, mobile, on-line learning program with support resources. The program in the new mobile on-line mode form that increases opportunities for care professionals to access learning and a toolkit of resources, in addition to providing organisations with a professional development intervention to risk manage and combat compassion fatigue.

Michelle Black

Michelle Black is an Organisational Development Consultant, Educator and EAP Counsellor.   An advocate for leveraging the evidence to solve industry problems, Michelle developed Australia’s first evidence based program to combat compassion fatigue among care professionals and has more than 20 years’ experience leading organisational development in the commercial, government and not for profit sectors.
Michelle is a registerd Counsellor, a Fellow of the Australian Institute of Training and Development, has a Master of Counselling (behaviour focus), and Graduate Certificate in Corporate Management.  Michelle has presented research on Compassion Fatigue at a number of national and international conferences, is passionate about helping people to live thrive and sustain their careers.
Michelle is the author of the childrens book, Ellie and the Sunflowers.