MICHELLE JENKINS, CEO, COMMUNITY VISION AUSTRALIA LIMITED

Abstract:
The world of aged care is a revolving door with many trying to fix it and many failings.
Providers are working hard to ensure that their businesses are financially sustainable, and their services meet the standards and quality which Australians can reasonably be expected to access, but at what cost?
With the Government constraints on the amount which can be charged, how you account for your overheads and what is direct and indirect charges, this fiscal minefield requires everyone to have a good understanding of the finances of the business from the consumer to the Board.
As providers we are being pushed to embrace technology at a faster pace than any other industry and many technology providers would claim to have the panacea which resolved all our problem. We have tools, devices and other equipment descending upon us like ‘space junk’ at a rapid rate of knots and we ourselves are trying hard to find our point of differentiation to be able to deliver something which will make people want to do business with us. On top of all this, we have a Royal Commission, the outcomes of which will either make or break the industry.
So how do we deal with all these competing challenges and how do we create a more sustainable business systems which will allow Boards and CEO’s to see the true cost of doing business which will influence the way in which services are provided in the future.
In 2015 Community Vision implemented a system which was to be the panacea and subsequently failed to deliver on a number of levels. As a result they went to market and looked for a system which would meet all of their business needs. Being in Aged Care and Disability with Veterans and Family Day care, it was essential to have a CRM which would allow everyone in the business to have access to relevant information to help them do their job. As part of this process, we decided that we needed to review the finance systems so that the reporting could be automated and from there, IRIS was born.
We are excited about transforming our business and the market into one which is truly giving choice and control to the consumers and the ability of providers to offer alternative solutions at a fraction of the cost without impacting their core business.

Michelle Jenkins

Session: 
Day 3, 11:00am – 11:30am – Space Junk or IT that is the question.

Biography:
Michelle Jenkins commenced as Community Vision’s new CEO on 25 July 2016.
Michelle brings both not-for-profit and corporate experience to the role including experience in training, financial services and leadership development.
Michelle has a Master degree in Business Leadership, a qualification in Home and Community Care and is passionate about people development and consumers having greater choice and control over their lives and services.
In particular, Michelle recently responded to the Department of Health and Ageing on the proposed Aged Care principles, providing support for providers and outlining impact significant industry changes will have on consumers.
Michelle joins Community Vision at an important time, with a raft of changes underway and more to come for WA as it begins the transition to the Commonwealth model of service delivery in both aged care and disability sectors. Michelle will be working to position Community Vision as a market leader in this space and looking to support the consumers’ choice.
Michelle said “I am looking forward to the opportunities to revitalize the services that Community Vision provides and educating consumers on the choices available to them”.