Polly Devine is the CEO of Moyola Aged Care in the central Victorian town of Tatura, and has been dedicated for the past 6 years to empowering staff through education and engagement to create and improve a model of person centred care focused on enhancing the lives and independence of residents living with dementia
But how to support the shift from a traditional model of aged care to one that consistently and sustainably supported our vision?
The 70:20:10 model suggests that:
• 70% of learning comes from challenging assignments and on-the-job experiences
• 20% is developed from relationships with other people, networks and the feedback we receive
• 10% comes from formal training, courses, workshops and programs
We needed an innovative and inclusive change management approach that was more effective than traditional staff education.
In partnership with Dementia Australia, we worked with our whole organisation, residents and families management and staff, to implement evidenced based, sustainable practice improvements. Our community was supported to participate so that the changes were informed by their lived experience and all were engaged so they were actively part of the change.We commenced Stage 1 of ‘The Birch Pathway’ within our dementia specific unit in July 2017, and successfully completed in October 2018.
The Pathway involved:
• building sound evidence to support practice improvement
• developing a unique model of care
• a focus on sustainability
• developing staff knowledge/skills to support the engagement of people with dementia in purposeful activities.
With Dementia Australia we developed and implemented our own model of care, developing staff skills and knowledge and implementing systems that supported meaningful relationships.
The results were extraordinary! Significant reductions in anti-psychotic use, reductions in falls, increased weight gain, dramatic improvements in the results of Dementia Care Mapping, improvements in staff morale and a blossoming of staff confidence.
Moyola Lodge is leading the way in practice change that supports quality care for people living in aged care. In partnership with Dementia Australia, and with an eye to the new Accreditation Standards, we are developing stage 2 of the Birch Pathway with a commitment to making a difference in the lives of all people living with dementia in Moyola Lodge, their families, and our extraordinary staff.