Topic: Enterprise Risk– How the pandemic is shedding a light on the need for it in Aged Care.

Day: Monday 12 October 2020

Time: 1:30pm-2:00pm AESDT


The concept of Enterprise Risk in Aged Care is not language that is largely used – yet. In 2019, Fronditha Care fortuitously set about bolstering its risk management practices. More recently, the experience as first responders in the St Basil’s outbreak provided it with an ‘inside-out’ perspective on the very real and pragmatic difference between risk management and enterprise risk approaches.

Having a crisis management plan, without an enterprise risk approach is like serving up a margherita pizza without the cheese. Fundamentally you have a pizza, but not a margherita. Demystifying enterprise risk management to staff at every level of the organisation is challenging but achievable and necessary to provide safe, high-quality services, as well as to ensure a systemic risk governance culture. Undertaking this journey within an ethno-specific community also presents unique challenges in the areas of community attitudes and expectations, staff training and education.

Fronditha Care was called upon to assist during the St Basil’s outbreak by virtue of the linguistic and cultural uniqueness. In the midst of this, it experienced it’s own COVID-positive facility. These experiences provided the unique opportunity to take a side-by-side view of the two scenarios and take away invaluable lessons on how an enterprise risk culture prepares a provider to effectively manage: the crisis, communications with consumers and families, relationships with interested external stakeholders, using the media effectively, infection control and safe care, all within the context of an outbreak.


Heleni joined Fronditha Care in 2014 and has worked in the Aged Services sector for the last 18 years. She is passionate about shaping the design and delivery of services for current and future generations, especially those from a CALD background.
Heleni has developed a keen interest in process design, change management and strategic thinking. As Executive Manager of Community Services & Planning she redesigned the service model and grew the portfolio by more than 50%. She subsequently became the Executive GM Strategy, Advocacy and Business Development where she has implemented an Enterprise Risk Strategy, a project management office as well as other enterprise roles to oversee the strategic vision, clinical education and training, safety & quality and research and policy.
Heleni holds a Masters of Business Administration, Graduate Diploma in Management, Diploma in Education.