Topic: Is the answer in the stars?

Day: Wednesday 14 October 2020

Time: 1:30pm-1:50pm AEDT


The Royal Commission is favouring a star rating model for staffing, consumers and unions are calling for mandated staffing ratios and providers can’t see how the funding supports these calls. Against this everyone is calling for innovation and providers can only innovate when given flexibility and control.

In this session, we share our analysis of the Royal Commission’s preferred model, its implications and limitations based on real-life experiences and we share our analysis of a number of recognised studies and how these can be applied in the Australian context.

Those participating in this session will develop their understanding and capacity to develop sustainable resourcing models that deliver quality outcomes to consumers.


James is an experienced aged care executive providing assistance to both residential and home care providers to improve financial returns, operations and as an advisor to senior managers, CEOs and Company directors. James is also adviser a number of investment analysts and international insurance companies.

James has held executive roles including 10 years as the CEO of the well-respected Cook Care Group. James assists both for profit and not for profit Boards and executives to improve their businesses. James has effected operational turn around by significantly increasing revenue, decreasing expenditure, creating or simplifying operational and quality management systems, stabilising and building effective management teams. He also has extensive experience in workforce analysis, change management, commissioning and decommissioning residential care facilities.

James has worked in aged care for nearly 30 years including a decade as a senior nursing manager. He holds a Degree in Health Science and a master’s degree in Health Administration from the University of NSW. James is a committed advocate of the Aged Care industry and as a Fellow of the Australian College of Nursing and served for many years on LASA, NSW-ACT’s Nursing and Management Advisory Committee (NAMPAC).