Topic: The Potential For Telehealth To Transform Well-Being and Health Outcomes In Aged Care Settings

Day: Thursday 22 October 2020

Time:  2:30pm – 3:00pm AESDT


The Global Centre for Modern Ageing (GCMA) undertook an expansive study on older Australians’ wellbeing and response to COVID-19 restrictions, spanning March to July 2020.The Global Centre for Modern Ageing (GCMA) undertook an expansive study on older Australians’ wellbeing and response to COVID-19 restrictions, spanning March to July 2020.The research revealed the following:• The resilience of older Australians and their preparedness to adopt new technologies to maintain social connection, and minimise the risk of virus exposure.• Particularly, the use of telehealth services to access primary healthcare and manage risk.Julianne Parkinson, GCMA’s C.E.O., will present research findings, with a focus on telehealth, and discuss the opportunities for aged care providers, and the potential of telehealth to improve wellbeing of aged care service users, including residents, families, staff, and clinicians.Presentation Content Outline• Research objectives – what GCMA were trying to understand.  GCMA undertakes foundational research in step with issues and opportunities of the moment that offer the potential to enhance the modern ageing industry.  Our Covid-19 research sought to understand psychological wellbeing of older Australians living and restricted to home, and the solutions accessed to manage that lockdown.• The rate of technology and telehealth uptake by older Australians in the first 3 months of the pandemic.  These findings challenge the stereotype of older people’s relationship with technology. • Satisfaction with the telehealth experience, in comparison to face to face consultations with clinicians.• The balance of choice between clinician and patient.  What are the options to ensure maximum healthcare accessibility?• The levels of trust older Australians have with the technology platforms.• Increasing consumer awareness.  Older people are no longer seeing healthcare as a binary choice between telehealth and face to face consultations.  Rather, they are determining their own blend, according to contexts like the relationship with the doctor, and the nature of the appointment.• The window of opportunity for aged care providers, residential, and at-home.• The importance of a tested and validated implementation telehealth in aged care settings.  User and system testing should be bespoke to providers’ operations.  Validation should involve close collaboration and engagement with all user groups – management, staff, carers, clients (ie. those cared for), families, clinicians, allied healthcare providers, hospital and practice management. • The teamwork approach, ie. the need for collaborative partnerships with hospitals, practices, and allied healthcare providers.


Julianne has more than 25 years’ experience in leadership roles, including with KPMG, EY and the South Australian Government. She specialises in leading values based teams, business sector development, strategic management and complex stakeholder engagement.

Julianne has undertaken engagements across Australia and the South-East Asian region, working extensively with clients operating in the government, corporate and private sectors.
Previously, Julianne was an executive director of the South Australian Government on economic and social issues and initiatives. She was a key leader in creating an important program of work known as Ageing Well, which helped to raise awareness and shift mindsets to enable citizens, organisations, governments, academia and not-for-profits to better understand the opportunities and challenges associated with the global ageing phenomenon.

Ageing Well underpinned the establishment of the Global Centre for Modern Ageing (GCMA) in 2018 and the creation of the Centre’s internationally accredited Modern Ageing Living Laboratory Network.
The GCMA’s Living Laboratory Network brings together innovators, consumers and researchers to co-design and co-create products and services that improve the lives of older people in Australia and around the world.

Julianne is a fellow of the Australian Institute of Company Directors and a member of the UniSA Post Graduate Advisory Board and the Business School Advisory Board.