Topic: Community Collaboration = Real people for meaningful change

Day: Monday 19 October 2020

Time:  1:30pm-1:50pm AEDT

Abstract:

To achieve an amazing ageing experience, we know it takes community, commitment and collaboration.  By actively involving and engaging our community members they are helping our organisation to develop, implement, and evaluate care and service delivery programs.  Through implementing our Community Partnership Framework people have a stronger voice in the design and development of our services to support meaningful change. These partnerships support us to obtain consensus between what the organisation thinks people need versus what the community wants.  Partnering enables us to improve the quality of healthcare and wellness outcomes. To achieve an amazing ageing experience, we know it takes community, commitment and collaboration.  By actively involving and engaging our community members they are helping our organisation to develop, implement, and evaluate care and service delivery programs.  Through implementing our Community Partnership Framework people have a stronger voice in the design and development of our services to support meaningful change. These partnerships support us to obtain consensus between what the organisation thinks people need versus what the community wants.  Partnering enables us to improve the quality of healthcare and wellness outcomes. 
It is our responsibility to create opportunities for community members to participate in service development and provide feedback about issues relevant to them.  A key avenue to do this is through facilitation of Community Partnership Groups (CPG).  These enable us to collaborate with people to develop solutions and initiatives, participate in research and inform decisions.  The groups enable us to build partnerships and are critical to ensuring that service development and research will be meaningful, feasible and sustainable. Members come from a diverse pool of people who have an interest in working with Bolton Clarke.  
A formal feedback mechanism to the Executive team ensures that feedback and ideas are considered and actioned to achieve excellence in consumer led service provision. We are enhancing the aging experience through community partnership groups.  Our members tell us what they get out of being actively involved, they:  – have a voice and a meaningful way to influence the service in a safe environment and contribute from their life’s experience- feel empowered and respected to talk to senior managers- are valued and share an older person’s point of view – contribute their skills 
The Framework aligns with the Aged Care Quality Standards and is evidenced by better outcomes through engaging community members in the planning, design, delivery and evaluation of services.   
Bolton Clarke has developed five principles for community partnership:1. People will be valued and have influence2. Community partnership will happen across the business3. Community partnership will occur across all parts of the engagement process4. Partnering with a wide range of people will be achievable and well supported by the organisation5. Community partnership will be valued

 

 

Biography:

After 30 years ‘On the road’ as a District Nurse, Care Manager, Community Partnership Group facilitation and Project Manager, Kath embarked into a new direction leading two early Active Service Model pilot projects between district nursing, local government and Community Health teams in Melbourne. This led Kath to spending nearly 8 years in the Victorian Department of Health and Human Services as a Senior Project officer working on the Active Service Model initiative across Victoria. Kath has presented at National conferences and participated in the Commonwealth Governments and AAG’s Reablement working groups representing Bolton Clarke. Kath holds a Graduate Diploma in Ambulatory and Home Care nursing. At the end of the day, what is most important to Kath is that all work with our clients/residents is done with purpose and meaning and has a positive impact.