Topic: Data-enabled carers and customers: How do we use data to support carers in their jobs?

Day: Wednesday 14 October

Time:  3:30pm-4:00pm AEDT


Australian aged care is often depicted as an industry in crisis. Impacted by rising costs of service delivery, changing regulations, an ongoing Royal Commission and a global pandemic, it is increasingly evident that the provision of high quality, customer-centric aged care is hindered by two key factors.

1. A shortage of carers; and
2. The adoption of new technologies by both carers and providers.

The shortage in available carers is only partly addressed by new entrants into the industry. The key to addressing this shortage is in reducing the number of tasks performed by the carer. The obvious solution — technology.

From a technology perspective, the largest impact on the carer shortage issue will be delivered through data enablement. The application of data in aged care is vast and varied. Examples include floor sensors and movement cameras which alert to potential fall risks and wearables tracking a person’s vitals, informing caregivers when an elderly person has been immobile for an extended period or reminding home care clients to take medications.

Nurse call systems that enable back to base conversations between the resident and carer; alerts to staff in the immediate area to attend a resident; and even automatic logging of carers entering a resident’s room in response to a call bell will all reduce the tasks required to be completed by the carer.

These technology applications to address the continued short supply of aged care workers and health professionals fulfil four primary objectives:

– Giving carers more time to care,
– Enhancing the role of the carer,
– Providing carers with the appropriate support to succeed in their roles, and
– Making the elderly more independent.

Supported by an aged care case study and drawing on parallels within other industries, Kevin Fernandez explores how data and interoperability techniques can transform the capabilities and effectiveness of carers, and how those innovations can also be used to enhance the experience and independence of older Australians. Specifically:

– How data and interoperability at enterprise level translates into tangible impacts to the day-to-day lives of carers, residents and clients.
– How data-driven tools and strategies impact the efficiency and capability of care staff, but also residents and clients, leading to greater independence, autonomy and choice.
– The role of IoT devices in generating and enriching data that will transform aged care provision.
– How advanced analytics, machine learning and artificial intelligence could be used to provide quality care.
– How the industry can ensure that the data revolution is more opportunity than threat.





Kevin Fernandez is a next-generation industry leader, with a track record of building award-winning technology and strategic solutions for some of Australia’s most complex industries.

Evidence-led and globally conscious, Kevin is Novigi’s newest partner and Head of Advisory Services. His team is known for being incredibly nimble and independent, cutting through distractions and inefficiencies in superannuation and aged care. Together, their goal is to empower professionals in those industries to focus on delivering great experiences for their clients.

Kevin speaks regularly at the ASFA Innovation Discussion group, covering topics such as Open Banking, blockchain and data science. He also writes for the Novigi blog, and enjoys identifying trends in technology and the broader economy.