Topic: Building a Culture of Respect through Inclusive Practice

Day: Monday 19 October 2020

Time:  1:50pm-2:30pm AEDT


The Centre for Cultural Diversity in Ageing has developed the Inclusive Service Standards, designed to support aged care providers meet the diverse needs of older Australians. The Inclusive Service Standards were developed to assist aged care providers in the delivery of inclusive services to all consumers. They provide a framework for providers to adapt and improve their services and organisational practices so they are welcoming, safe and accessible for all.  The Inclusive Services Standards are referenced by the Aged Care Quality and Safety Commission as a key resource under Standard 1, Consumer Dignity and Choice of the Aged Care Quality Standards.  Standard 1 recognises that valuing the identity, culture and diversity of the consumer fosters social inclusion, health and well-being. By meeting the Inclusive Service Standards aged care providers will be able to:

better understand the diverse interests, goals and needs of their consumers

• empower consumers to make informed decisions about their service provision;

• deliver flexible, accessible services free of barriers and discrimination; and

• improve their capacity to address key elements of the Aged Care Quality Standards. 

To learn more about the Inclusive Service Standards, the Centre for Cultural Diversity in Ageing has released free online training modules on the Inclusive Service Standards for aged care providers across the country.  The modules are an important resource promoting cultural safety, inclusive practice and prevention of discrimination in the aged care sector.  The training targets senior aged care managers and leaders responsible for quality service provision and care. They are free of charge and will be made available to Australian Government subsidised providers of the Commonwealth Home Support Programme (CHSP), home care and residential aged care services. 

The online training modules provide an introduction to each Inclusive Service Standard, together with ideas on how an aged care provider can implement them within their organisation.  The modules can be completed via the Centre for Cultural Diversity in Ageing website and have also been made available in SCORM format, which can be uploaded by Australian aged care service providers with a Learning Management System (LMS).  This can help them track engagement and completion as they work to implement the Inclusive Services Standards across the organisation. To access the modules visit the Centre for Cultural Diversity in Ageing website and go to the training section or visit




Lisa Tribuzio is currently the Manager of the Centre for Cultural Diversity in Ageing. She is a qualified social worker who has had 20 years experiences in a range of sectors and held roles including Assistant Director for Inclusive Strategies at the NDIA, Diversity Advisor for the Hume Whittlesea PCP overseeing diversity planning and practice for CHSP and HACC-PYP providers, Projects Manager for the Victorian Arabic Social Services, Refugee and Asylum Seeker Partnership Coordinator at Spectrum. She has also undertaken cross cultural research in Egypt for the Centre for Intercultural Dialogue in Cairo