Topic: Case study from Denmark on best practices for communicating and documenting care plans

Day: Tuesday 20 October 2020

Time:  11:00am-11:30am AEDT


In the Royal Commission’s second research paper “Review of International Systems for Long-term Care for Older People”, Denmark along with Sweden was cited as having the best aged care systems in the world. In the 2019, Aged Care Quality and Safety Commission Report, Denmark was cited as a country for Australia to look at in terms of Quality measures.

This talk will look at how the Danish aged care system moved from a nursing home focus to a system where the majority of its elderly citizens live at home. This government policy shift saw aged care budgets move from having 25% of budgets allocated to home care (similar to Australia) to almost
50% of budgets being allocated to homecare. The policy shifted to a citizen-centred approach aimed at encouraging independence, empowerment and quality of life for elderly citizens. The concept was to encourage the elderly to continue living productive lives in their own homes and
communities for longer.

These policies and systems include:
 Preventative home visits that focus on themes including loneliness, fall prevention, security, nutrition and physical activity
 Tools for measuring Quality of Life that provide baseline information for citizens’ physical and mental state and provide early warning tools for deterioration.
 An integrated health and aged care system – The integration between the home nursing system and GP’S and hospitals is integral to the success of keeping people at home longer. In the words of the former health minister – Ellen Trane-Nørby the concept was “instead of sending the patient to the system, we deploy the system to the patient, benefitting
everyone involved.” For example, homecare nurses are deployed for people who are temporarily ill, but are able to stay at home.
 Re-enablement programs are utilised heavily to stop small problems becoming bigger problems. For example, rehabilitation exercise for someone who has broken their leg.
 Technology that is being utilised to enhance quality of life for the citizen, but also to ensure that carer time is best-directed to the welfare of the citizen. The Danish government
encourages the use and development of technology through public/private partnerships.




Michelle Carden sits on a Global Industry team in the Healthcare sector within the Danish Ministry of Foreign Affairs. She provides reporting on the Australian and New Zealand health and aged care sectors to the Danish government. She also facilitates visits to Denmark’s health ministry, its hospitals and aged care facilities. Michelle personally tours hospitals and aged care facilities to understand the policies and innovations coming out of Denmark. In previous roles Michelle has worked for over 20 years in the innovation sector.
Marie Lund is a Danish business professional living and working in Australia. She collaborates with the Danish Healthcare Industry to promote Danish healthcare capabilities as well as supporting commercial and research activities between the Australian, New Zealand and Danish Healthcare sector. Marie has hands/on experience from the Danish aged care sector, having previously worked at multiple aged care facilities in Denmark.