Topic: Winning the Stress Test Challenge

Day: Monday 12 October 2020

Time: 1:50pm -2:10pm AESDT

Abstract:

The COVID-19 pandemic has hit Victoria particularly harshly, throwing health and aged care providers into an environment that is fast paced, demanding, attracting relentless media attention, the involvement of multiple levels of bureaucracy and there is no “user friendly manual”.The COVID-19 pandemic has hit Victoria particularly harshly, throwing health and aged care providers into an environment that is fast paced, demanding, attracting relentless media attention, the involvement of multiple levels of bureaucracy and there is no “user friendly manual”.It could be argued that the pandemic has put our organisations through a “stress test”.Board and Executive teams should be turning their attention to what they have learned about their capacity to respond in the long term to a pandemic and take action now.This presentation is grounded in recent experience and will focus on the functions of an aged care business strongly recommended for review, to strengthen an “enterprise wide” approach to prolonged crisis management while continuing to meet performance targets.Areas to be explored include; • Assessing the capacity and capability of your workforce against what you require• The team, who do you want on your team and why?• The personal attributes/behaviours you will need in your workforce• Future implications for other aspects of your business such as; building design, recruitment, culture, clinical practice, upskilling and training, technology, governance and relationships with specialist services • A different operating model based on regional clusters will be briefly discussed • The action required to achieve the workforce and leadership you want will need speed, agility, resourcing, identifying priorities and an enterprise wide approach.This session would be of interest to Board Directors, Executive members, Business Development Managers, People Development practitioners, members of Crisis Management Teams and others in leadership roles.At the conclusion of the session the participant will have an understanding of the work functions that may need strengthening, future implications for aspects of their business, essential leadership capabilities and considerations and strategies to implement to “stress proof” your organisation.

Biography:

Sandra Hills joined leading Victorian aged care provider Benetas in 2009, with experience in government and the not-for-profit sector. Her qualifications span nursing, psychology, research and business management. Sandra was acknowledged for her service to aged care and promoting women in the workplace with a Medal (OAM) of the Order of Australia in the General Division, in the 2017 Queens Birthday Honour List. As a voice for older people, Sandra has published many articles and works in numerous leadership roles including as a long serving ex-Director and Vice President of Leading Aged Services Victoria (LASA), Council Member of Anglicare Australia and Community Chefs, a member of the National Aged Care Alliance and Director of the Aged Care Industry Workforce Council.