Topic: Case study from Denmark on best practices for communicating and documenting care plans

Day: Tuesday 20 October 2020

Time:  1:30pm-1:50pm AEDT


Solund Village, a care facility in Denmark that provides care for about 230 adults with severe mental and physical disabilities. The facility has implemented a new model for delivering care which has seen fewer incidents with e.g. medication oversights and an increase in efficiency.

This talk will look at how utilising a digital platform to plan, communicate and document care has enabled the aged care facility to improve quality of care, mitigate risks, increase efficiency and improve transparency for resident’s families.

The new model for delivering care was initiated as part of a project to create a best practice for communicating and documenting care plans for the individual resident so that all staff members were able to provide the right type of care to the resident. A new documentation and communication platform was therefore implemented, which included the carer’s using tablets to deliver and document care.

There is a tablet in each of the residents’ rooms, which gives access to all the support, care and health information related to the physical and social well-being of the individual resident. The carer can therefore, if needed, quickly read and follow the normal care routine for the resident and tick off a tasks or activity as it is completed. This means that care notes are documented as you go, reducing the need to remember and write up notes at the end of the day. This enables the rest of the care staff to follow what has been done for the resident and what still needs to be done. If something has not been done, it will be obvious to the next carer, as well as management prompting them to do the task.

The implementation of the platform has seen a notable decrease of incidents regarding medication oversights. Within one year, one of the 14 living units at the aged care facility went from 13 cases of medication errors to one. It has also made management decision-making easier as we have
moved away from the “I think” to “we know” and in so doing we are forced as an organisation to ask “why”, “how” and “what” based on objective data. We are also able to provide greater transparency to the families of our residents.





Soren Lytzau is an Innovation/Development Advisor at the Care Village of Solund – a Danish care facility for approximately 230 adults with severe mental and physical disabilities. Soren has a background as a physiotherapist. Today he works with documentation processes and risk management at the Village of Solund.