Speaking program

Sunday 27 October 2019
12.00pm – 5.30pmRegistration Open
12.30pm – 1.45pmLASA Annual General Meeting
Plenary Session 1
2.00pm – 2.10pmWelcome to LASA  National Congress
Kerry O’Brien, Master of Ceremonies
2.10pm – 2.20pmWelcome to Country
Frank Wanganeen & Daniel Coleman
2.20pm – 2.25pmPlatinum Sponsor Address
Anwar Khalil, CEO, My Recruitment Plus
2.25pm – 2.40pmOfficial Opening of Congress 2019
Dr Graeme Blackman AO, Chair, Leading Age Services Australia
2.40pm – 3.00pmMinisterial AddressSenator The Hon Richard Colbeck MP, Minister for Aged Care and Senior Australians and Minister for Youth and Sport
3.00pm – 3.45pmBetter Ageing Futures- It’s in our Hands Panel Session Join this panel of esteemed leaders and minds in exploring the bold decisions and actions that Australia as a nation must take to ensure a Better Ageing Future for all Australians.


Facilitated by Kerry O’Brien, MC


Senator Rachel Siewert, Australian Greens


Marcus Riley, CEO, BallyCara


Nick Loudon, CEO & Managing Director, Seasons Aged Care


Senator The Hon Richard Colbeck MP, Ministerfor Aged Care and Senior Australians and Minister for Youth and Sport

3.45pm – 3.50pmKeynote Speaker Sponsor Address
Emma Pate, General Manager Australia and New Zealand, AlayaCare
3.50pm – 4.50pmBRAIN.POWER This presentation will show you how to boost your Creativity and Brain Power. Todd will not only take you behind the scenes of this extraordinary scientific journey, he will also provide you with the practical tools, strategies and techniques to improve your brain. We are all capable of more than we realise and modern science is showing us how.Todd Sampson, Host of Gruen Planet, The Project, Redesign My Brain, BodyHack and Life on the Line
4.50pm – 5.00pmListen and Learn from our Elders We have so much to LEARN from our ELDERS if we LISTEN. Coco and Jet are passionate about inspiring inter-generational solutions to overcome the challenges around ageing. Our elders have a wealth of life experience to share with younger generations. Let’s work together to build a world with more empathy and respect for our elders. We all start off young and finish old, we need to fill in the pages in between with positive action, so elders can age with love and dignity.Coco and Jet Batu-Sampson
5.00pm – 5.05pmWelcome Reception Sponsor Address
5.05pm – 5.00pmClose of Day One
Kerry O’Brien, Master of Ceremonies
5.05pm – 7.00pmWelcome Reception
Monday 28 October 2019
6.45am – 5.30pm

Registration Open


6.45am – 7.30am

Morning Wellness Session


Matiu Bush, RMIT
Breakfast Sessions
Breakfast # 1
7.00am – 8.30amProgressing Future Home Care Reforms: A continuing conversation This session will extend on the work of last year’s Future Home Care Reforms Breakfast session, providing LASA with an important consultation opportunity with industry leaders in progressing ongoing advocacy concerning the home care reforms.Troy Speirs, Principal Advisor Home Care, Leading Age Services Australia
Breakfast # 2
7.00am – 8.30amOur Solution: Quality care for people living with dementiaMaree McCabe, CEO, Dementia Australia
Plenary Session 2
8.45am – 8.55am

Welcome to Day Two


Kerry O’Brien, Master of Ceremonies
8.55am – 9.00amSponsor Address Steven Strange, CEO, HealthMetrics
9.00am – 9.20amLASA CEO Address Sean will provide a reflection on the past year, an update on the state of the industry and what we need to do to ensure a Better Ageing Future.Sean Rooney, CEO, Leading Age Services Australia
9.20am – 10.25amTown Hall Meeting Join this dynamic and interactive session to debate the key issues affecting the age services industry now and in the years ahead. As Your Voice in Aged Care, LASA values this opportunity to collectively debate and harvest the best strategies to ensure Ageing is positively embraced by policy makers, politicians, and Australian society.

Facilitator; Kerry O’Brien, Master of Ceremonies

Sean Rooney, CEO, Leading Age Services Australia

Tim Hicks, General Manager Policy & Advocacy, Leading Age Services Australia

10.25am – 10.30amCorporate Networking Sponsor AddressMaryl-Ann Marshall, Head of Nutrition,
Lite n’ Easy
10.30am – 11.00amMorning Tea 
Concurrent Session A
Concurrent A1 – Evidence for Better Practice
11.00am – 11.30amSelf-Management In Home Care: The Data Is In! COTA Australia’s Increasing Self-management in Home Care trial delivers a new benchmark for best practice.Anna Millicer, Project Manager – Increasing Self-Management in Home Care, COTA Australia
11.30am – 12.00pmHome Fit For Life (ECH Retirement Living) More than retirement living: financial freedom and support to live your lifeDorothy Nycz, General Manager Environments, ECH Inc
12.00pm – 12.30pmIntegrating Accredited Pharmacists into the clinical team to improve quality use of medicines The unique skill set of a facility pharmacist complements the skills of the existing clinical team to provide a more holistic approach to care and the quality use of medicines.Richard Thorpe, Pharmacist,  Goodwin Aged Care Services Limited
Concurrent A2 – People & Culture
11.00am – 11.30am“Isn’t Just About Religion?” New Films to Unlock Understanding About Spirituality in the Quality Standards Did you know spirituality is more than religion? Engage your workforce in understanding spirituality in the new Quality Standards with new films and practical examples.Kim Thoday, Educator, Meaningful Ageing Australia
11.30am – 12.00pmPreparing our Aged Care Workforce for the Future: Putting the New Work Mindset into Action How can we rethink jobs to respond to changes in the Aged Care sector? It’s all about skills.

Kelly Fawcett, Research & Policy Manager at The Foundation for Young Australians

Sue Blakey, CEO, Eventide Homes

Susan Pettigrew, South West TAFE

12.00pm – 12.30pmRaising the Bar in HR: Rethinking Your Workplace CultureCarmen Hurwitz, HR Consultant, WorkplacePlacePLUS
Concurrent A3 – Organisational Governance
11.00am – 11.30amInnovation in Bringing the Voice of the Aged Care Consumer to the Boardroom Table A board must hear the voice of their consumer at their boardroom table even when the consumer cannot voice it for themselves. Our panel of experts will show you how.Fi Mercer, CEO & Founder, Governance Evaluator
11.30am – 12.00pmClinical Governance – How to Build a Stronger Tomorrow. Insights into the processes and strategies required to develop a clinical governance frameworkAnn Biggins, Quality Coordinator, Brightwater Care Group Ltd
Jonika De Jonge,Clinical Lead, Brightwater Care Group Ltd
12.00pm – 12.30pmRe-Founding Mission: The Key to Energising Great Governance. As a result of the “season” of Royal Commissions John Picot makes the case for Boards to undertake a mission re-founding – developing a clear narrative of mission and purpose.John Picot, Principal, Grant Thornton Australia
Concurrent A4 – Quality & Safety
11.00am – 11.30amOne Size DOES NOT Fit All:  Putting the Consumer at the Heart of the Medication Journey
Join us as we take you through a full care journey, underpinned by: collaboration across health care professionals, continuity of care, commitment to best possible outcomes for the individual and reflecting the naturally occurring levels of complexity across the ageing demographic.

Dr Natalie Soulsby, Head of Clinical Development, WardMM

Fiona Rhody-Nicoll, CEO, WardMM

11.30am – 12.00pmBest practice approaches to the delivery of aged careCatherine Joyce, Research & General Manager, Quality, Outcomes and Research, Benetas
12.00pm – 12.30pmBetter Ageing with Dementia – Transforming Dementia Care in Regional Victoria Transforming dementia support requires more than a commitment to staff education. Hear how one organisation did it!Polly Devine, CEO, Moyola Aged Care
Concurrent A5 – Innovation & Entrepreneurship
11.00am – 11.30amDeploying an Entrepreneurial Mindset As the industry seeks to navigate a growth in increased consumer expectations, greater market competition, and deepening regulation, providers will likely find themselves pressed to employ a more entrepreneurial mindset.

Simon Heaysman, COO & Co-Founder, hayylo

Gregory Satur, CEO & Co-Founder, hayylo

11.30am – 12.00pmWhat Does it Take to Light a Fire, Creating Cultural Change for how we do Death and Dying in Australia? Jessie Williams, Executive Director, The Groundswell Project
12.00pm – 12.30pmSharing Your Home:  Lessons from a Co-Design Project The meaning of home, as defined by those that live, share and grow in their communities.Victoria Cornell, Research and Evaluation Manager, ECH Inc
Concurrent A6 – Leadership
11.00am – 12.30pmWomen in Leadership Panel Session Join the conversation with this panel of industry leaders as they share their experiences, insights, learnings and how they managed the challenges of taking on leadership roles in the industry.Facilitated by Doreen Power, CEO, Lyndoch Living
Sandra Hills OAM, CEO, Benetas
Lidia Conci, Managing Director,AvantiCare
Alison Quinn, Creating Leaders
Cynthia Payne, Anchor Excellence
Samantha Bowen, Principal Advisor Next Gen, LASA
Concurrent A7 – Innovation Hub
11.00am – 11.30amThere’s No Ageing On Mars: What If Elon Musk Focussed On Aged Care InsteadAnthony Carroll, Marketing Manager, Mirus Australia
11.30am – 12.00pmTechnology For Productivity: Who Wins?Bill Summers, Executive Chariman, Rockpool Residential Aged Care
12.00pm – 12.30pmAI In Aged Care:Myth Or RealityMaria Crews, Global Chief Marketing Officer, Gabriel
12.30pm – 1.00pmStart A Revolution: Recognising The Power Of The Individual In The Life And WorkJulianne Parkinson, CEO, Global Centre for Modern Ageing
12.30pm – 2.00pmLunch 
Fishbowl Conversations
Fishbowl B1 – The Power of the Narrative
2.00pm – 3.30pmThe Power of the Narrative The art of storytelling has forever been an integral part of developing meaningful connections and a way of recounting history. Join us in this discussion on the importance of, and the power of the narrative. Facilitated by Matiu Bush, RMIT
Fishbowl B2 – Funding the Future
2.00pm – 3.30pmFunding the Future Certainty in service delivery is contingent on a number of key elements and importantly funding. From the ability to secure funding for critical resource and development growth to funding models that enable accessibility for all older Australians. This conversation will cover all the financial considerations for the future.Facilitated by Brendan Moore, General Manager Member Services, LASA
Fishbowl B3 – Designing Towards a Better Death
2.00pm – 3.30pmDesigning Towards a Better Death Following on from last year’s conversation on death and dying, this year we discuss community, medical & industry attitudes, empowerment and innovative ways to create a culture of openness and respect for those nearing the end of their lives.Facilitated by David Panter, CEO, ECH Inc
Fishbowl B4 – Challenging Ageism
2.00pm – 3.30pmChallenging Ageism Perpetuating the negative stereotypes of ageing leads to discrimination and the disempowerment of older people. As a society, we need to have a conversation around developing a culture of respect and the value of people at every stage of their life.Facilitated by Paul Johnson, COO, BallyCara
Fishbowl B5 – Aged Care & the NDIS
2.00pm – 3.30pmAged Care & The NDIS This discussion will encompass matters that impact service providers and ageing people with a disability, examine the long term vision for shared capabilities across the aged care and disability sectors and the safe guarding of a high quality of service offered to all ageing people.

Facilitated by Rosetta Rosa, State Manager SA/NT, Leading Age Services Australia

Liz Cohen, CEO, CARA

Clare Allen, CEO, MINDA

Darrell Price, General Manager Policy & Advocacy, Grant Thornton

Fishbowl B6 – Effective Advocacy
2.00pm – 3.30pmEffective Advocacy Join us in this conversation as we explore the most effective avenues to be heard and successfully implement change. We’ll discuss how the power of a united voice and the involvement of all stakeholders can achieve strong inroads for action.Facilitated by Tim Hicks, General Manager Policy & Advocacy, Leading Age Services Australia
Fishbowl B7 – Innovation Hub
2.00pm – 3.30pmCustomer Experience, Behaviour And Technological Things Move over innovation, ingenuity is the new kid in town. How do we unleash the ability to solve difficult problems, improve experiences and spend more time on the important things in an ever changing world?

Facilitated by Merlin Kong, innovAGEING

Mark Hassell, Partner, KPMG

Kaizaad Mehta, National Director Healthcare, Commonwealth Bank

3.30pm – 4.00pmAfternoon Tea 
Plenary Session 3
4.00pm – 4.30pmA Better Ageing Future – The Consumer View The consumer perspective on what makes for a Better Ageing Future. Ian Henschke, Chief Advocate, National Seniors
4.30pm – 4.55pmA Better Ageing Future – The Quality & Safety Commission View The Quality and Safety Commission will provide an update on the implementation of the new standards and provide a sense of the consumer’s experience to date.Janet Anderson, Aged Care Quality and Safety Commissioner
4.55pm – 5.25pmMaking it Real – The UK Experience Sharon will share her UK experience and insights into making it real for people using services; their families and the staff that work with them. This presentation will explore how we truly coproduce and enable engagement that moves beyond compliance.Sharon Blackburn CBE, Chief Culture Officer, BallyCara
5.25pm – 5.30pm

Pre-Dinner Drinks Sponsor Address


Darren Gossling, Managing Partner,
Rohling International

Close of Day Two


Kerry O’Brien, Master of Ceremonies
5.30pm – 6.30pm

Pre-Dinner Drinks


Trade Exhibition Hall
7.00pm – 10.00pm

Networking Dinner


The National Wine Centre
Tuesday 29 October 2019
6.45am – 5.30pm

Registration Open


6.45am – 7.45am

Morning Wellness Session


Matiu Bush, RMIT
Breakfast Sessions
Breakfast # 3
7.00am – 8.30am The State of Retirement Living in AustraliaAlison Quinn, Creating Leaders
Breakfast # 4
 7.00am – 8.30am The Future of Ageing in Australia – From Aged Care to Ageing WellTim Hicks, General Manager Policy & Advocacy, LASA
Darrell Price, Principal & National Head of Health & Aged Care, Grant Thornton
Plenary Session 4
9.00am – 9.05amWelcome to Day Three
Kerry O’Brien, Master of Ceremonies
9.00am – 9.20amWicked Problems of Public Policy in Aged CareSean Rooney, CEO, Leading Age Services Australia
9.20am – 10.30amRoyal Commission into Aged Care Quality and Safety Panel Session With the release of the Interim Report imminent, this panel will discuss the information covered in the hearings to date and the anticipated changes for the sector.

Sean Rooney, CEO, Leading Age Services Australia

Jane Bacot-Kilpatrick, Aged Care Royal Commission Project Coordinator, Leading Age Services Australia

Kevin McCoy, CEO Independent Assisted Living, Australian Unity

Kerri Rivet, CEO, Shepparton Villages

David Panter, CEO, ECH Inc

10.30am – 11.00amMorning Tea 
Concurrent Session C
Concurrent C1 – Ageing Well
11.00am – 11.30amInnovative Dementia Service Supporting Clients and Carers Through all Stages of Dementia in the Community.
Merri Health’s Specialist Memory & Dementia Service: a better care model to support the needs of people with dementia to live well at home.   
Daniel Calleja, Team Leader & Senior Occupational Therapist, Merri Health
11.30am – 12.00pmNew Food Concepts for a New Elderly Generation A global romp through what is trending in the future of food and its impact on aged care.Jo Cleary, Quality Outcomes Advisor, Dining Experience Specialists
12.00pm – 12.30pmFrom Aged Care to Ageing Well:  Changing the Mindset Ageing well mind shift benefits older people, their families and providers: a win/win for allDavid Panter, Chief Executive,  ECH Inc
Concurrent C2 – Environment & Design
11.00am – 11.30amBrilliance or Insanity – a Radical Mixed Development in the CBD Brilliance or insanity – a new vertical retirement village in the centre of the CBD unlike anything else built before. Has it succeeded to deliver everything it hoped to deliver?Mel Ottaway, Executive Manager Aged Care, Uniting Communities
11.30am – 12.00pmMaking a Place for Joy…How the design of the built environment contributes to personal happiness, in aged care and everywhere. Making a Place for Joy…How the design of the built environment contributes to net personal happiness, in aged care and everywhere.Ryan Loveday, Director, Fulton Trotter Architects
12.00pm – 12.30pmIt Takes A Village – Riverwood North Seniors Living Social Housing Washington Park is a liveable integrated and socially inclusive residential community, which does not discriminate between the appearance of seniors living and private housing.Maria Scott, Marketing Manager, Paynter Dixon
Concurrent C3 – The Business Behind the Business
11.00am – 11.30amSpace Junk or IT that is the Question. Are aged care providers collecting space junk or is the equipment they need to meet the future of the aged care industry in technology?Michelle Jenkins, CEO, Community Vision Australia Limited
11.30am – 12.00pmData vs. Insights: How Business Intelligence (BI) Tools Improve Outcomes and Operational Efficiencies Electronic medical records, digital systems and cloud computing have made capturing and compiling large amounts of data accessible – business intelligence unlocks actionable insights that will dramatically improve your organisation.Emma Pate, General Manager Australia & New Zealand, AlayaCare
12.00pm – 12.30pmThe Race to Transform. TADWA’s Two Year Sprint to the Future. “Buy more forks!”  How culture shift and a furious pace of business transformation is preparing TADWA for the new era of commercial competitiveness.Steve Pretzel, Chief Executive Officer , TADWA
Concurrent C4 – Consumer Experience
11.00am – 11.30amDecision Making in Home Care Package Spending: Qualitative Research on Unspent funds. Benetas share their research into the much discussed area of unspent funds from the perspective of the Home Care Package Recipient.Veronica Jamison, General Manager Primary and Home Care, Benetas
11.30am – 12.00pmNot Just a Number: The Value of Qualitative Research in Engaging Consumers It takes qualitative research and person-to-person conversations to really understand consumers and to bring the numbers to life.Miranda Starke, Head Of The Plug-in, COTA SA
12.00pm – 12.30pmDignity of Care Versus Duty of Care – A Conundrum How do we start balancing risk management, corporate governance and legal obligations (Duty of Care), against the emerging context of how to provide our elders with Dignity of Care.Lyle Steffensen, Care Solutions – National Practices Leader, Pacific, Marsh
Concurrent C5 – International Connections
11.00am – 11.30amInsights in to Aged Care in Asia Learn about the approach to age services in Asia, how it is changing and how you can expand your services in to this marketJanice Chia, Ageing Asia Alliance
11.30am – 12.30pmLearnings & Implementations from Abroad Experiences and observations from the SAGE Tours will provide interesting insights into the difference in international delivery of services and learnings that can be implemented locally for a better ageing future for all Australians.

Facilitator: Judy Martin, SAGE

Helen Emmerson, CEO, Southern Cross Care

Sharyn McIlwain, VIC/TAS State Manager, Leading Age Services Australia

Danny Hammon, General Manager New Business and Client Relations, Woollam Constructions

Alison Moss, CEO, Benevolent

Jackie Howard, CEO, Masonic Care Tasmania

Concurrent C6 – Communications, Media & Your Brand
11.00am – 11.30amGoogle your Name. Let’s Chat About Your Reputation, Hashtags, COPE, Voice Search + the Royal Commission. Google your name, your organisation and your boss’s name! Balancing the reputation of your brand is critical online and offline #MakingagedcarebetterAmanda Terranova, Director of Marketing and Brand, Mirus Australia
11.30am – 12.00pmFrom Major Music Festivals to the Ageing Community – Why Design Led Thinking is What Matters in the Digital Age From running, millennial focused, major music festivals to leading the ageing industries largest digital co-design project. Pluss60 is bringing design lead thinking to a sector that is desperate to change.Dylan Verrier, Co-founder, Pluss60
12.00pm – 12.30pmTrust: Is it improving or declining in our industry?
The Faster Horses Inside Aged Care Report 2019 reveals critical information on how the Australian public view the industry. Excerpts from the report will be presented, showing you where we stand right now, and what will drive improvement.
Veronica Mayne, Managing Director, Faster Horses
Concurrent C7 – Innovation Hub
11.00am – 11.30amRobots Changing The Lives Of Staff And ResidentsLeonie Mulheran, National Business Manager, Lamson Concepts
11.30am – 12.00pmMaking Good On Technology’s Promise: Getting Transformation ReadyAdrian Pepicelli, Program Manager, ECH
12.00pm – 12.30pmDementia Support Australia: Understanding the impact of behaviour on the lives of people living with dementia and the carers that support themMarie Alford, Head of Business Development, Dementia Centre
12.30pm – 1.00pm

Creating Magical Moments Of Connectedness And Engagement Using Silent Disco Technology


Alison Harrington, Founder, Moove and Groove

Kate Sowden, General Manager, Moove and Groove

12.30pm – 2.00pmLunch 
Plenary Session 5
2.00pm – 2.30pmThe Impact of Social Issues on the Future of Ageing Drawing upon ACOSS data and projects, hear about the current state of Australia’s community, particularly around poverty, housing stress and the difficulties of living on the basic pension.Dr Cassandra Goldie, CEO, ACOSS
2.30pm – 3.00pmBuilding a Culture of Respect for Older AustraliansSusan McGrath, Senior Policy Advisor, Older Australians Campaign, The Benevolent Society
3.00pm – 3.30pmIgniting Potential for Better Ageing Billie Jordan, known affectionately as the ‘Granny Whisperer’ is the Founder of the Hip Op-eration Crew, a hip hop dance crew of members aged 74 to 95 years old. Billie established the dance crew, after experiencing repeated trauma, to ignite the potential of the senior citizens in her neighbourhood.Billie Jordan, Founder, The Hip Op-eration Crew
3.30pm – 4.00pmAfternoon Tea 
4:00pm –  4:05pmKeynote Speaker Sponsor AddressSamuel Lofts, Sales Manager, Blueforce
4.05pm – 4.50pmDon’t Fear Risks, They’re Opportunities Julie Bishop discusses her career, shares her life experiences and imparts lessons learned that will inspire us all towards a Better Ageing Future – It’s in our hands.The Hon Julie Bishop
4.50pm – 4.55pm

Congress Dinner Sponsor Address


Neil Saxton, HESTA Super Fund
4.55pm – 5.05pm

Congress Reflections


Sean Rooney, CEO, Leading Age Services Australia
5.05pm – 5.10pm

Congress Close


Kerry O’Brien, Master of Ceremonies
6.30pm – 11.30pm

Congress Dinner & National Excellence in Age Services Awards


Adelaide Convention Centre