Topic: If you have a role in aged care, delivering quality must be your objective. The rest is window dressing.

Day: Wednesday 14 October

Time: 12:00pm-12:30pm AESDT


If you have a role in aged care, delivering quality must be your objective. The rest is window dressing.
Aged care is about the quality of care. The quality of care is the application of the talent and aptitude of the people who provide it.

This year is a pivotal point in the history of aged care. We have experienced never before seen scrutiny of the aged care sector now through the magnifying glass of a unique global pandemic. Both of these experiences have shown the precipitous nature of business of aged care due to structural inflexibilities including inadequate funding and a faltering workplace relations system.

Tim Longwill, Partner and Aged Care expert at McCullough Robertson, will examine the workplace findings of the Royal Commission and explain why the current workplace system can work against the provision of quality care. He will look at recent workplace decisions of the Federal Court and High Court and their impact on the sector, reinforcing problems with the current approach.

The presentation will examine in detail the flawed operation of sector awards and suggest that while they profoundly underpin the way that care is delivered, they have little regard for the quality of the work being performed and the quality of delivery of aged care generally. While this may work for industries which make widgets, it does not work for aged care.

The presentation will discuss the utility and frustrations of workplace bargaining and how this must be reviewed to deliver efficient, quality, meaningful and human services to those in care and in need of care.

Tim will also discuss the behaviour of major stakeholders in the sector during the pandemic through the prism of the law and legislation which regulates aged care to underscore the need for a more cooperative approach when it comes to the very special work that aged care is. While the Royal Commission and the COVID-19 pandemic have together provided the public with a very raw and on occasion selective view of aged care, it has become obvious that the Australian population is better educated about the sector and unhappy with what it sees on mainstream media.

Putting aside the suggested unfairness of some of the commentary made of the Royal Commission’s findings, the sector finds itself in a unique opportunity to press for changes directed at a quality workforce.

Tim will also examine why proper reform can only occur with strong leadership and goodwill from all stakeholders within the sector directed at the provision of quality aged care for ageing Australians.

Historically this alignment of goodwill has never truly occurred given that reform has often been driven as a result of compromised interest based lobbying model.


Tim has acted for clients in the Aged Care sector for over 20 years. Tim routinely acts for aged care providers in addressing statutory quality compliance issues and decisions made under the Aged Care Act 1997. His practice concentrates on assisting the industry find commercial pathways through laws which impact on the provision of care in residential and home settings. In addition to assisting clients to establish and operate aged care operations, Tim has also been involved in many of the landmark industrial relations decisions in the last decade.

He is listed as Lawyer of the year in Health & Aged Care Law and Labour & Employment Law in Best Lawyers Australia 2020, and listed as a leading Health & Aged Care Lawyer by Doyles Guide 2020. He is also listed as a recommended employment lawyer by Doyles Guide 2020. Tim is a recommended lawyer in Legal 500 Asia Pacific for Labour and Employment law.