Topic: Challenges and Solutions for the Safety and Wellbeing of Team Members Providing Ageing in Place Services

Day: Thursday 22 October 2020

Time:  1:50pm-2:10pm AEDT


Demand for support services to age in place is rising fast.

How do you deliver more with the same resources and do it safely?

What do you need to be doing to be able to demonstrate that the safety measures provided for team members who work alone are ‘good’?

Currently the use of ad hoc systems to monitor the safety and wellbeing of team members who work alone is still common. Unfortunately these systems are unlikely to meet the requirements of the Quality Standards or your Duty of Care.

Duty of Care obligations to implement risk management strategies for hazards associated with working alone or remotely are increasing. Some states have now introduced serious criminal penalties for failing to meet your Duty of Care. This obligation also extends to line managers and executive management who are responsible for key decisions.

Safely controlling risk for team members who work alone presents an opportunity to nurture a positive safety culture that will attract and retain the right people while meeting compliance requirements at the same time.

Investment in robust safety systems to monitor the safety and wellbeing of your team members can deliver significant benefits for all stakeholders that are both measurable and scalable.

Next generation technology-driven solutions improve supervision, communication, location, and emergency notification systems. These improve workforce efficiencies and reduce associated costs in order to deliver increased workforce effectiveness.

However you need to know which key features to look for and why.

The session will consider the challenges faced when implementing technology based solutions. It will include discussion on some of the roadblocks including staff who struggle with technology, general resistance to change, and implementation fatigue.

Lone worker safety must be an integral part of the workforce effectiveness, safety, wellbeing and risk management strategies for age services providers supporting people to age in place.

The audience will gain a far greater appreciation of the challenges and solutions to managing the safety of their lone and isolated team members, as well as understanding how next generation technology can play a pivotal role in building a sustainable and effective workforce that delivers quality services for the people they support. And that is good for everyone!


Travis Holland draws on his more than 20 years’ experience with private, not-for-profit and government organisations helping their staff to get home safe each and every day.

As Managing Director of Holland Thomas, Travis leads the development of innovative and sustainable solutions to support organisations to manage their safety challenges.

The goal is to create safer workplaces that enhance wellbeing while also delivering improved operational and financial performance.

Travis has led the delivery of tailored education packages to help thousands of staff around Australia to safely manage aggressive behaviours in their workplaces.

More recently Travis’ team has developed My Safety Buddy – a smartphone app and web portal based solution for lone worker safety. It has been designed with priority on ease of use, comprehensive safety features and scalability.

Having spoken at many conferences around Australia, and through his experience with the Australian SAS and summiting Mount Everest, Travis is also a sought after motivational speaker.